Terms of Service

You must be at least 18 years old and capable of forming a binding contract to use the Service. By using the Service you represent and warrant that you meet these requirements. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms, in which case "you" refers to that organization.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately at security@researchone.io of any unauthorized use of your account. We will not be liable for any losses arising from unauthorized access due to your failure to safeguard your credentials.

You may not share your account, sell or transfer it, or allow third parties to access the Service through your credentials.

ResearchOne provides AI-assisted research and report generation tools. The Service allows you to submit research objectives and receive synthesized reports sourced from publicly available information and, where configured, data sources you supply. Reports are generated using large language models and automated reasoning pipelines and are provided for informational purposes only.

Reports are not professional advice. Nothing produced by the Service constitutes legal, financial, medical, investment, or any other form of professional advice. You should verify all material facts independently and consult qualified professionals before acting on any information in a report.

ResearchOne is a research-report generation and monitoring service, not a general-purpose file storage or document hosting platform. Temporary workspaces may include uploaded files, extracted text, discovered source snapshots, chunks, embeddings, and intermediate research artifacts. Unless a report is enrolled as an active Living Report or governed by a separate enterprise agreement, temporary workspace data may be purged after report finalization.

Final report outputs are ordinarily retained for 120 days so users may view, export, or delete them. Living Reports retain the source set, monitoring configuration, revision history, and related workspace data while the Living Report remains active. Sovereign and enterprise customers may define custom retention, deletion, and isolation terms by contract.

You are responsible for exporting any reports or data you wish to retain beyond the applicable retention period. We will make reasonable efforts to notify you before report content is scheduled for deletion.

We offer paid subscription plans and wallet credits as described on our Pricing page. All fees are stated in US dollars and are exclusive of applicable taxes unless stated otherwise. Taxes are your responsibility.

Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date. You may cancel at any time from account settings; cancellation takes effect at the end of the current paid period and you will retain access until then.

Wallet credits are non-refundable and expire 12 months after purchase unless applicable law requires otherwise.

We may change pricing at any time. We will give you at least 30 days' advance notice of any price increase for active subscriptions. Your continued use of the Service after the effective date of a price change constitutes acceptance of the new price.

If a payment fails, we may suspend your access to paid features until the outstanding balance is settled. We reserve the right to pursue collection of unpaid fees.

Subscription fees are generally non-refundable. If you believe you were charged in error, contact billing@researchone.io within 14 days of the charge and we will review your request. We will issue a pro-rata refund if a material service outage lasting more than 24 consecutive hours occurs during your paid period and is attributable solely to us.

You agree not to use the Service to:

• Violate any applicable law or regulation;
• Generate, distribute, or facilitate the creation of malware, phishing content, or other harmful code;
• Harass, threaten, defame, or harm any person;
• Infringe the intellectual property, privacy, or other rights of any third party;
• Attempt to probe, scan, or test the vulnerability of our systems or networks;
• Circumvent any security, rate-limiting, or access-control mechanism;
• Scrape, crawl, or bulk-extract data from the Service in a manner that disrupts or overloads it;
• Resell, sublicense, or white-label the Service without our prior written consent;
• Generate content that constitutes CSAM, glorifies terrorism, or is otherwise illegal regardless of jurisdiction.

We may suspend or terminate your account immediately if we determine, in our sole discretion, that you have violated this section.

Certain plans allow you to supply API keys for third-party AI providers ("BYOK"). By submitting a BYOK key you represent that you are authorized to use that key and that such use complies with the applicable provider's terms. You are solely responsible for all API costs, rate limits, and usage policies imposed by the third-party provider. We encrypt your keys at rest and do not log them, but we are not responsible for the security practices of those providers.

Our IP. The Service, including its software, design, trademarks, and underlying models, is owned by the Company or its licensors and is protected by intellectual property law. You may not copy, modify, distribute, sell, or lease any part of the Service.

Your content. You retain ownership of research objectives, custom corpora, and other materials you submit to the Service ("User Content"). By submitting User Content you grant us a limited, worldwide, royalty-free license to process and store it solely for the purpose of providing the Service to you.

Report outputs. Subject to your compliance with these Terms and full payment of applicable fees, you own the reports generated from your queries. We do not claim ownership of report outputs, but we may use anonymized aggregate usage data to improve the Service.

Our collection and use of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference. By using the Service you consent to our data practices as described therein.

The Service may integrate with or link to third-party websites, APIs, or services. These third parties have their own terms and privacy policies, and we are not responsible for their content or practices. Your use of third-party services is at your own risk.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS. AI-GENERATED REPORTS MAY CONTAIN ERRORS, HALLUCINATIONS, OR OUTDATED INFORMATION; YOU USE THEM AT YOUR OWN RISK.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE 12 MONTHS IMMEDIATELY PRECEDING THE CLAIM OR (B) ONE HUNDRED US DOLLARS ($100).

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In those jurisdictions, our liability is limited to the maximum extent permitted by law.

You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with (a) your access to or use of the Service; (b) your User Content; (c) your violation of these Terms; or (d) your violation of any third party's rights.

You may close your account at any time from account settings. We may suspend or terminate your access to the Service with or without notice if you violate these Terms, if we discontinue the Service, or for any other reason at our discretion.

Upon termination, your right to use the Service ceases immediately. Sections 9, 12, 13, 14, 16, and 17 survive termination.

We may update these Terms from time to time. We will post the revised Terms on this page and update the effective date. For material changes, we will provide at least 14 days' advance notice (e.g., by email or in-app notification). Your continued use of the Service after the effective date of the updated Terms constitutes your acceptance.

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict-of-law principles.

Any dispute arising out of or relating to these Terms or the Service shall first be submitted to informal negotiation for 30 days. If unresolved, disputes shall be submitted to binding arbitration under the rules of the American Arbitration Association (AAA) in San Francisco, California. The arbitration shall be conducted in English on a confidential basis. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm.

Class action waiver. You and the Company agree that any arbitration or court proceeding shall be conducted only on an individual basis and not in a class, consolidated, or representative action.

Entire agreement. These Terms, together with the Privacy Policy and any order forms or supplemental agreements you have signed, constitute the entire agreement between you and the Company regarding the Service and supersede all prior agreements.

Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

Waiver. Our failure to enforce any right or provision will not be considered a waiver of that right or provision.

Assignment. You may not assign these Terms or your rights under them without our prior written consent. We may assign our rights and obligations freely.

Questions about these Terms should be directed to: legal@researchone.io.